What is the Production time for my order? Please allow 3 to 10 working days after art approval. Many items are in stock and require less production. Large orders and custom items may require more lead time.
What if I need my order quicker? Rush service is available on most items for an additional fee. Let us know what you need and when and we will do everything possible to get it ready for you.
How Much does Engraving Cost? Engraving is included on most items sold on our website and in our store. Setup fees apply on sandblasting and advertising specialty items. We will provide up-front pricing before your order is placed.
Can you engrave logos? Yes, please see our artwork guidelines regarding logos. Setup fees may apply for new logos.
What methods of payment do you accept? We accept all major credit cards.
What methods of shipment are available? We ship UPS and FedEx Ground, 3-day, 2-day and overnight.
What if my awards arrive damaged? If your awards arrive damaged, please call us immediately and retain all packing material for Inspection by UPS or FedEx. We will attempt to repair or replace damaged items in a timely manner.
What if something is misspelled on my order? If we make any error on your order we will fix it at no additional charge. If the error was made on your part there will be a nominal fee charged depending on the item. Regardless of the nature of the error, every effort will be made to correct the item (s) in time for presentation.
What if I cannot find what I am looking for on this website? Try the Product Search link at the top right of our web page. We also have thousands of products available that are not shown on this website. If you are looking for a specific trophy, award, promotional product, or custom engraving, please call us at 575-522-0426 or e-mail us at firstname.lastname@example.org
Do you have a showroom? Yes, Cruces Trophy & Awards is located at 1408 E. Idaho in Las Cruces, New Mexico.
Awarding Excellence in Dona Ana County, Mesilla Valley and West Texas including El Paso, Alamogordo, Albuquerque, Deming, Hobbs, Lordsburg, Silver City, Ruidoso, Socorro, Hatch, T or C, Gallup & Farmington